Payment Policy – NOVAHATO

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

💳 1. Accepted Payment Methods

We offer secure and convenient payment options to enhance your shopping experience. NOVAHATO currently accepts the following methods:

• Credit/Debit Cards (Visa, MasterCard, Maestro, American Express)

• PayPal

• Apple Pay / Google Pay (mobile-friendly)

• Bank Transfer (for bulk or custom orders – by request only)

All payments are processed through encrypted third-party gateways to ensure complete safety.

🔐 2. Payment Security

We take your privacy and financial safety seriously.

• All transactions are SSL encrypted.

• We do not store your credit/debit card details on our servers.

• We comply with PCI-DSS standards for secure handling of payment data.

📦 3. Payment Confirmation

Once your payment is successfully processed:

• You will receive an automated order confirmation email with your invoice.

• The order will be queued for processing and shipment within our stated timelines.

❌ 4. Failed or Declined Payments

In the case of failed or declined transactions:

• Your order will not be processed.

• You may try an alternative payment method.

• For assistance, contact our support team at info@novahato.net.

🔁 5. Refunds & Payment Reversals

Refunds will be issued via the original payment method only, in accordance with our Return & Refund Policy.

• Processing time: 5–10 business days after return approval.

• We do not issue cash refunds for online orders.

📄 6. Invoices & Receipts

• A digital invoice will be sent to your registered email address once the order is confirmed.

• Customers may request a PDF receipt or invoice for tax purposes via email.

📍 7. Currency

All prices and payments on NOVAHATO are in GBP (£). If using an international card, exchange rates may apply as determined by your bank.

Contact Information

If you experience any payment issues or have questions, please contact:

NOVAHATO
📧 info@novahato.net
📞 077 8499 4425