Shipping Policy – NOVAHATO 🚚

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

🌍 1. Shipping Destinations

We ship within the UK and to select international destinations. Availability depends on local carrier coverage.

⏱️ 2. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Weekends and public holidays may slightly delay processing.

📬 3. Shipping Methods & Estimated Delivery Times

Delivery times are estimates and may be impacted by customs clearance, weather, or carrier delays.

💰 4. Shipping Costs

Shipping fees are calculated at checkout based on your location, package weight, and chosen shipping method.
Free standard shipping is available for orders over a certain amount (check on website).

🔍 5. Order Tracking

Once shipped, you’ll receive an email with tracking details. You can track your package online until it arrives.

⚠️ 6. Customs, Duties & Taxes

International orders may incur additional customs duties or import taxes—these are the responsibility of the customer.
NOVAHATO is not liable for delays due to customs procedures.

📦 7. Lost, Delayed, or Damaged Shipments

If your package is lost, delayed, or arrives damaged, contact us within 48 hours at info@novahato.net.
We’ll assist with carrier claims and arrange a replacement or refund as needed.

📍 8. Undeliverable Packages

Packages returned due to incorrect address or refusal to pay customs fees will incur a reshipping cost.
We will contact you to arrange further delivery or refund.

📲 9. Contact Information

For any inquiries related to shipping, feel free to reach out:

NOVAHATO
📞 077 8499 4425
📧 info@novahato.net
🌐 https://novahato.net