Sales Policy – NOVAHATO

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

🛍️ 1. Overview

At NOVAHATO, we are committed to providing high-quality children’s fashion for ages 1 to 12. Our Sales Policy ensures a fair, transparent, and satisfying shopping experience for all our customers.

📦 2. Product Availability

  • All products listed are subject to availability.

  • In case of stock shortages, we will inform you via email or phone.

  • We reserve the right to limit quantities or discontinue items at any time.

💰 3. Pricing Policy

  • All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.

  • NOVAHATO reserves the right to change prices without prior notice.

  • Promotional offers are subject to terms and expiration dates as stated.

🧾 4. Order Confirmation

  • Once your order is placed, you will receive an email confirmation.

  • Orders are not finalized until payment has been processed and accepted.

  • We reserve the right to cancel any order in case of pricing errors, fraud detection, or payment issues.

💳 5. Payment Methods

We accept the following secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Other methods as displayed at checkout

All transactions are encrypted and processed through secure third-party gateways.

🚚 6. Shipping & Delivery

Please refer to our Shipping Policy for full details on delivery methods, processing times, and international shipping.

🔄 7. Returns & Refunds

  • We accept returns within 14 days of delivery for eligible items.

  • Items must be in original, unused condition with tags.

  • Refunds are issued to the original payment method once the item is received and inspected.
    See our full Return & Refund Policy.

🔐 8. Customer Data Protection

All personal and payment information is handled with strict confidentiality and in compliance with data protection laws. See our Privacy Policy for more information.

📌 9. Customer Service

We aim to respond to all customer inquiries within 24–48 hours on business days.
Contact us for help with orders, returns, or general questions.

📍 Contact Information

NOVAHATO
📍 51 Manor Way, Great Kimble, United Kingdom
📧 info@novahato.net
📞 077 8499 4425