🔄 Return & Refund Policy – NOVAHATO
Effective Date: December 25, 2025
Expiration Date: December 25, 2026
At NOVAHATO, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and hassle-free return process.
✅ Eligibility for Returns
You may request a return or exchange within 14 days of receiving your order, provided that:
The item is unused, unwashed, and in original condition
All original tags and packaging are intact
You provide proof of purchase (order number or receipt)
❌ Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Underwear or socks
Sale or clearance items (unless defective)
Items that show signs of wear or alteration
🔁 Exchange Policy
We’re happy to exchange items for a different size or style, subject to availability. Simply contact us within 14 days and follow the same return conditions above.
💳 Refund Process
Refunds are issued to the original payment method
Please allow 5–10 business days after we receive the item
Shipping fees are non-refundable (unless we sent a wrong or defective item)
📦 How to Return an Item
Email us at info@novahato.net with your order number and reason for return.
We will provide return instructions and address.
Ship the item back using a trackable service.
Once received and approved, we will process your refund or exchange.
📌 Important Notes
Customers are responsible for return shipping costs (unless the item is faulty or incorrect)
We reserve the right to deny returns that do not meet our policy conditions
📅 Effective Date: June 18, 2025
For any questions, contact our customer service team:
📧 info@novahato.net
📞 077 8499 4425