Shipping Policy of Novahato
Effective Date: January 3, 2025
At Novahato, we aim to provide a seamless and reliable shopping experience, including fast and secure shipping. This Shipping Policy outlines our shipping practices and procedures, so you know exactly what to expect when ordering from Novahato.
1. Shipping Locations
We currently offer shipping within the United States. Unfortunately, we do not yet provide international shipping, but we hope to expand our reach in the future.
2. Order Processing Time
Orders placed on Novahato.net will be processed within 1-3 business days of receiving the order. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times are estimated based on the shipping method you select at checkout:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Next-Day Shipping: Available for urgent orders, typically delivered within 1 business day.
Please note that delivery times are estimates and may vary due to factors like weather conditions or shipping carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery location. You will be able to review shipping fees before completing your purchase.
Occasionally, we may offer free shipping promotions, which will be advertised on our website.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery.
6. Address Accuracy
Please ensure that all shipping information is accurate when placing your order. Novahato is not responsible for delays or additional charges resulting from incorrect or incomplete shipping addresses. If there are any issues with your provided address, please contact us immediately at info@novahato.net to resolve them.
7. Shipping Restrictions
While we strive to ship your orders as efficiently as possible, some items may have shipping restrictions or limitations. If an item cannot be shipped to your location for any reason, we will notify you and provide options for resolving the issue.
8. Lost or Damaged Shipments
If your package is lost or damaged during shipping, please contact us at info@novahato.net within 5 business days of receiving the tracking information. We will assist you in filing a claim with the shipping carrier and ensure you receive a replacement or refund.
9. Signature Requirements
For high-value items, Novahato may require a signature upon delivery to ensure that the package reaches the intended recipient. If you are unavailable to sign for your package, please arrange for an alternate delivery location or contact the shipping carrier to schedule a redelivery.
10. Contact Us
If you have any questions about shipping or need assistance with your order, feel free to contact our customer service team:
Email: info@novahato.net
Address: 4824 Hawksbury Rd, Pikesville, Maryland
Thank you for choosing Novahato. We are committed to ensuring your shopping experience is convenient, secure, and reliable!